I came across this really super-interesting story about how tons of Citi customers are SOL due to mismanaged fraud control via the Identity Woman Blog. It's just painful.
Citibank customer:
I'm stranded in a foreign country, I need cash, and I can't withdraw cash from my account.Citibank drone:
d00d omfg we wuz 0wnz0red, it is teh suck!!!1!1 Go home and we'll re-issue a new card. Then be prepared to go through this all over again, and again, and again.Citibank customer:
So even if I fly all the way back to the USA so you can issue me a new ATM card, you can't promise I won't be locked out the very next day?Citibank drone:
yup! kthxbi!